Refund policy

At Kittylight, we take pride in the craftsmanship of our jewelry. If your purchase isn’t quite the right fit for your collection, we are here to help you navigate the return process with ease.

1. Eligibility for Returns

To be eligible for a return, please ensure your item meets the following criteria:

Timeframe: The return request must be initiated within 14 days of the delivery date.

Condition: Items must be unused, unworn, and in the same condition that you received them.

Packaging: Jewelry must be returned in its original packaging with all tags attached.

Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Exceptions & Non-Returnable Items

Please note that certain items cannot be returned:

Sale Items: Only regular-priced items may be returned. Items purchased on "Sale" or during specific promotional events are considered Final Sale.

Hygiene Standards: For health and safety reasons, earrings cannot be returned if the hygiene seal has been tampered with or if they show signs of wear.

3. Refund Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Store Credit: Approved returns will be refunded via Store Credit only.

You will receive a digital gift card or credit code via email, equivalent to the purchase price, which can be used for any future Kittylight purchase. Store credit does not expire.

4. Shipping Responsibilities

We believe in a stress-free shopping experience.

Free Returns: Kittylight provides prepaid shipping labels for all eligible returns. You will not be responsible for the cost of return shipping.

Process: Simply contact our support team to receive your printable return label.

5. How to Initiate a Return

Ready to start a return? Follow these simple steps:

Contact Us: Email our support team at [Insert Email Address] with your order number.

Pack Securely: Place the jewelry in its original box and shipping mailer.

Label & Ship: Attach the provided prepaid label and drop it off at the designated courier location.

6. Damaged or Defective Items

If you receive an item that is damaged or defective upon arrival, please contact us immediately. Under US consumer protection guidelines, we will prioritize a replacement or a full resolution for any manufacturing faults.

7. Contact Information

For any questions regarding our Refund Policy, please reach out to us:

Store Name: Kittylight

Email: support@kittylight.store

Customer Support Hours: [ Monday–Friday, 9 AM – 6 PM GST]