Shipping policy

At Kittylight, we are committed to delivering our jewelry collections with transparency and care. We partner with reliable international carriers to ensure your package arrives safely at your doorstep.

1. Free Shipping Worldwide

We are proud to offer Free Standard Shipping on all orders. No hidden fees or surprises at checkout—the price you see is the final price delivered to you.

2. Delivery Estimates

To ensure the best quality and free delivery, we use efficient logistics channels.

  • Total Delivery Time: 12 to 18 business days (includes processing + transit).

  • Note: While most orders arrive within this window, customs or local postal delays may occasionally occur.

3. Order Processing

  • Orders are processed within 1–3 business days.

  • Once dispatched, you will receive a confirmation email. We ship during business days only (Monday–Friday).

  • We ship during business days only (Monday–Friday). Orders are not processed on weekends or public holidays. In the event of a significant delay, our team will contact you immediately via email.

4. Real-Time Tracking 

Stay updated on your jewelry's journey:

  • Every order includes a tracking number, which you will receive via email within 24–48 hours of shipment.

  • You can track your package directly through the link provided in your email or on our website.

5. Customs, Duties, and Taxes

While we offer free shipping, please be aware of the following:

  • Kittylight is not responsible for any customs fees, duties, or taxes applied to your order by your local government.

  • Any fees imposed during or after shipping are the responsibility of the customer.

  • For our US and Canadian customers: Jewelry imports are typically seamless; however, we recommend checking local regulations for exceptionally high-value orders.

6. Our Guarantee: Lost or Damaged Items

Your satisfaction is our priority. Unlike many other stores, we take full responsibility for your order until it reaches you.

  • If your item arrives damaged or is lost in transit, please contact us at support@kittylight.store within 48 hours of the delivery date.

  • For damaged items, please include clear photos of the jewelry and the original packaging for a swift resolution.

7. Address Accuracy

Please double-check your shipping address at checkout. Kittylight is not responsible for orders delivered to an incorrect address provided by the buyer. If you notice an error, contact us immediately, and we will attempt to correct it before the item is dispatched.

8. Contact Information

If you have any questions regarding your shipment, our team is here to help:

Email: support@kittylight.store

Store Name: Kittylight